changes

A few months ago, we were doing our grocery shopping in a local chain called Tops. I noticed that they did not carry any Polly-O products. I try to buy Polly-O as opposed to other brands b/c we drive past one of their plants every day. I also think their string cheese, ricotta, and mozzarella cheeses are the best. We thought it was sad that a local grocery store did not carry local products, so when we got home James sent an email to Tops headquarters in Buffalo, NY. Shortly after that we received an email letting us know that the 7 stores in our area would not be carrying Polly-O products. Yay!!!

The day before Valentine's Day, James took his girls out to dinner at a local restaurant that we have visited before. They've always had the best service, Bruschetta, and steak that we can get in the area. Our experience that night was less than stellar. The food was slow getting to our table (and the girls were acting up out of hunger), the bruschetta was not as good as usual, but the steak was the worst part. It was gritty and tasted like liver. (and I know what liver tastes like b/c my mom used to fix it all the time when I was a child). Again, James sent an email. He got a very quick response from the owner offering us 2 free steak dinners at our next visit. We have not had an opportunity to go back yet.

Writing emails like this is not something that we have done in the past. We decided to do it these two times b/c we wondered if anything would change. It did.

The moral of the story: Send emails, call the company, etc, if something isn't right.